Shipping, RETURNS AND ORDER CANCELLATIONS
Most orders ship within 5-10 business days.
1. CONTACT US IF THERE IS ANY PROBLEM
We ask you to contact us should you encounter any problem with your order, payment, delivery or warranty. We are able to resolve some problems without the need of sending anything back. You are not obliged to contact us upfront but it will lead to your quicker and greater satisfaction.
2. CONSUMERS HAVE THE RIGHT TO WITHDRAW FROM THE CONTRACT IN 14 DAYS
Our policy lasts 14 days from the day of delivery. If 14 days have gone by since your received purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging (the box and dust bag including).
Additional non-returnable items:
Downloadable software products
3. THE RIGHT OF SUPPLIER FOR TERMINATION OF CONTRACT
In cases where the customer in accordance with § 1829 paragraph. 1 of the Civil Code has the right to withdraw from the contract, the seller is also entitled at any time withdraw from the contract, up to the time of receipt of goods by the customer. In this case, the seller is obligated to return the purchase price, without undue delay, using the original payment method.
4. HOW TO WITHDRAW FROM THE CONTRACT
To initiate a return first contact us at HorseplayApparel@gmail.com and tell us what you are returning and why (e.g. canceling an order, defective item, received something else, etc.). You can also use a interactive form here. To complete your return, we require a receipt or proof of purchase.
Always include your original order number in the message. Upon your contact we will evaluate your request and then will send you further instructions and/or we will arrange a replacement delivery. Sometimes it is not necessary to send the item back.
5. HOW TO RETURN ITEMS
If a return is necessary we will send you further instructions. It is much recommended and appreciated if you contact us upfront before a return. While you are not required to do so it will ultimately lead to better and faster resolution of your situation. If a consumer withdraws from the contract the consumer must deliver the goods to supplier no later than fourteen (14) days from the withdrawal. The goods should be returned to the supplier undamaged, in clean condition and, if possible, in the original packaging, in the condition and value as when received and they should be with no scratches or obvious marks or signs of use. The consumer is responsible to the supplier only for a loss of the value of the goods that was caused by unnecessary, careless or reckless handling with regard to its nature and properties. Items missing from shipment will be deducted from the refund (applicable amount determined by us). The customer is solely responsible for shipping, handling, insurance fees and items damaged during transport during returning any product. We recommend properly packaging the items returned and choosing a reliable shipping company with track & trace feature and proper insurance.
6. PROCESSING RETURNS AND REFUNDING
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If a refund is approved by the Supplier, the payment shall be returned to the consumer within 14 days after withdrawing from the contract, using the original form of payment.
8. LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check with your bank or credit card company. PayPal refunds happen immediately but it may take some several weeks before your refund is officially posted on your bank account or credit card (if applicable). If your refund is still missing try contacting us at HorseplayApparel@gmail.com
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us by email at HorseplayApparel@gmail.com before you send the item. You can take same pictures of defective or damaged areas for better description. and send your item to: Horseplay Apparel 115 Columbus Ave. West Babylon, NY. 11704
If the goods are supplied with gifts or free items, the contract is concluded with a condition that the gift donation agreement shall expire when the buyer consumer decides to withdraw from the purchase agreement. In the event that gifts are not returned it will be considered as unjust enrichment of the buyer and the provider is entitled to a cash payment in the amount of the normal price.
11. DISCOUNTED SETS
If the order contains discounted items and the buyer insists on a refund of just a part of the order, the product purchase agreement is concluded with a condition that the purchase agreement is amended when the buyer consumer decides to withdraw from a part of the purchase agreement, as if the rest of the items order (if any) were purchased separately by the buyer consumer. Correspondingly, the price of the remaining items will be reflected in the calculation of the refunded amount.
12. THE COSTS OF CANCELING THE PURCHASE AGREEMENT
All related costs of returning the purchased items shall be paid by the consumer.
13. INVOICES AND RELATED DOCUMENTS
The purchase contract and all related tax documents are stored in an electronic archive of the supplier. Customers registered in the shop can access their past orders in their account. A copy of the purchase agreement shall be emailed to the customer after submitting an order.
If the consumer has a complaint, they can contact our sales department for Trading Standards Condition HorseplayApparel@gmail.com, or contact respective authorities of their home country.
15. LEGAL WARRANTY AND RESPONSIBILITY FOR DEFECTS
Unless the goods are perishable or used, the supplier is responsible for defects which appear as a contradiction with the contract after receipt of the goods within the warranty period (warranty). The rights of the customer arising from supplier's liability for defects, including the supplier's warranty, can be exercised with the supplier. The rights and obligations of the parties regarding the liability of the supplier's liability, including liability of the guarantee shall be governed by the relevant legislation. The supplier is responsible to the customer that the goods are sold in accordance with the contract, and that they are free of defects. Conformity with the contract means that the goods sold have the quality and properties required by the contract, advertised by the supplier or the manufacturer or their representative, and that the quality and characteristics of the goods meets the requirements of legislation, is in the advertised quantity, measure or weight which corresponds to a purpose which the supplier advertises the goods or for which the goods are usually used. All items sold are covered by 2 years warranty against hidden manufacturer defects from the date of purchase except where stated otherwise (e.g. used items). The warranty does not cover damage from external source such as fall, accident, extensive stress, abnormal use, user modifications and storing or operating in poor conditions.
16. SIGNIFICANT BREACH OF CONTRACT OR CONFLICT WITH THE CONTRACT
In the event that the goods received by the customer are not in conformity with the contract (hereinafter referred to as "conflict with the contract"), the customer has the right to ask the supplier to bring them into accordance free of charge and without undue delay. According to the customer this shall be done by exchanging goods or repairing, or by a reasonable discount on the purchase price, or by the customer withdrawing from the contract. This does not apply if the customer knew about the conflict or if it was caused by the customer or if the purchase price was reduced due to conflict with the contract. Conflict with the contract that shall be discovered within six (6) months from the date of receipt of the goods by the customer, shall be deemed to have already existed when the customer received the items, unless this is against the nature of the goods or if it is proven otherwise. If the customer does not opt in for their selected way of resolving the conflict with the contract in time, the conflict is considered as an insignificant conflict with the contract. The selected way of resolution by the customer may not be changed without the consent of the supplier.
17. INSIGNIFICANT CONFLICT WITH THE CONTRACT
If the goods received are in an insignificant conflict with the contract the customer has the right to have the defects removed by the supplier, or for a reasonable discount on the purchase price. As long as the customer have not exercised their right to reduce the purchase price or to withdraw from the contract, the supplier may remove the defect. If the supplier fails to remove the defect in time or refuses to fix the defective goods, the customer may ask the supplier to reduce the purchase price or may withdraw from the contract. The customer has a right to have get a complete replacement or to withdraw from the contract even in a case of fixable defect in a case the goods cannot be used properly due to repeated occurrence of defect or for a greater number of defects. In a case of replacement of goods the customer shall return the goods originally received while the supplier will pay the costs of the return. The supplier guarantees the quality of the goods and that they will retain their quality for certain period of time and that they will be suitable for their usual purpose and will retain the usual properties. This guarantee can also be stated on the packaging or in advertising. The guarantee starts from the date of the receipt of the goods by the customer. The selected way of resolution by the customer may not be changed without the consent of the supplier.
To return your product, you should mail your product to: Horseplay Apparel 115 Columbus Ave. West Babylon, NY. 11704
You will be responsible for paying for your own shipping costs for returning your item with the exception of the item being defective. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over $50, you should consider using a track able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.